Shipping Policy
Expected time for shipment to arrive?
Below is an estimated timeframe for your reference.
In addition, if your order includes any personalized items or items with additional changes/adjustment (which has been informed by reaching out to our CS team), it may take our designers extra time to assist, expectedly 1-5 days, including time for demand detail exchanging between CS team, customers and designers.
ESTIMATED TIME OF ARRIVAL after 01 day of order placement date
| Country | FOR CANVASES AND OTHERS | FOR LIGHTS | FOR RUGS, QUILTS | ||||||
| Production Time (Business Days) | Delivery Time (Business Days) | Shipping Cost | Production Time (Business Days) | Estimated Delivery Days (Business Days) | Shipping Cost | Production Time (Business Days) | Estimated Delivery Days (Business Days) | Shipping Cost | |
| Australia | 7 - 9 days | 5 - 9 days | A$13.99 | 7 - 9 days | 15 - 30 days | A$19.99 | 7 - 9 days | 15 - 19 days | A$12.85 |
| USA, UK, Canada, Mexico | 7 - 9 days | 5 - 12 days | A$13.99 | 7 - 9 days | 15 - 30 days | A$19.99 | 7 - 9 days | 15 - 19 days | A$12.85 |
| Rest of the World | 7 - 9 days | 7 - 14 days | A$62.40 | 7 - 9 days | 15 - 30 days | A$19.99 | 7 - 9 days | 15 - 19 days | A$62.40 |
Due to Covid-19, the delivery time may be a few days faster or slower.
Notice: Certain delays of at least 5 days may occur due to extended COVID-19 restrictions, limited flights and high parcel volumes.
IMPORTANT NOTE
1. The “days” counted in this timeframe and any specific part of the whole product and service provision are “business days”.
2. The most of customers’ orders can be produced and shipped within the timeframe mentioned above. Nevertheless, the timeframe is only specified based on the majority, without considering other unexpected factors, which indicates that some individual cases might differ. For example, some items/orders may require a longer ship-out.
3. Due to unforeseeable delivery bottlenecks with our suppliers as well as delivery companies, deliveries might experience delay of any kind. We apologize for any inconvenience that this may cause to you.
4. Holidays shipment: In case orders are placed during certain U.S and International Holidays, especially in peak seasons, the production and shipping time may be longer than expected timeframe above. We're so sorry for this inconvenience and hope to receive your kind understanding.
5. International orders: Customs, which vary by countries, might take additional time. We have no right upon the customs process and apologize for any inconvenience due to delivery delays resulting from this.
Order status and how to track them?
- A tracking Number will be sent to you via email/phone number (depending on which you used for ordering) by the time your order reserves one.
- You can track your order via the following link: https://lkhproduction.com/track-order/
- Please contact LKH Production Customer Service at: info@lkhproduction.com if you have any questions regarding your orders status, tracking information and so.
What should customers do when not receiving items?
In case you have not received your order within the timeframe, your package may be kept at the local post office or there was a failed delivery attempt and parcel is waiting for either pick up or redelivery arrangement.
For U.S. orders, if a package has not been successfully delivered and it has been more than 20 days since the order was placed and tracking data is showing, please contact your local post office to request for a check up of status/pick up/ redelivery arrangement.
If it has been less than 20 days and tracking data is showing, the parcel will arrive but only takes a longer time of transit, please kindly be patient.
For international orders, if a package has not been successfully delivered and it has been more than 30 days and tracking data is showing, please also contact the local post office to state your request as listed above.
If your item has not arrived within the time frame, contact LKH Production Customer Service at: info@lkhproduction.com and we would try our best to assist you.
How about shipping costs?
Once you’ve clicked Secure Checkout, your delivery address will be required and please continue to pick the shipping method. Shipping costs will be then calculated and tacked on to your subtotal at the bottom of the page.
International buyers - What about customs? Will there be duties or customs charges when my package travels across borders?
Import duties, taxes, and charges are not included in the item price or shipping cost, which may vary from one country to another and are upon the buyer's responsibility. Please check with your country's customs office to determine help specifying the charges.