This is the place for the LKH Production Team to gather and explain all details on how we receive, use and exchange information from our customers, space it any time our customers communicate or use our website.
SECTION 1 - TYPE OF INFORMATION COLLECTED FROM CUSTOMER
There are two main types of information that we may collect from customers’ experience when using our website service:
Those that are collected when you are willing to fill in your order.
Those collected automatically based on your behaviour on our website.
If divided by the phases of customers’ experience on our website, information may be put into three main categories.
Information collected when a customer visits and interacts with our website, namely: IP addresses of customers, cookies, the computers or devices used for browsing (e.g. software and application type), Details about your actions on our website (e.g. the pages you visited, the frequency of browsing and clicking, the geographical location from which you accessed our website (collected on the basis of your IP device), your quizzes or survey responses (voluntarily) and details about your internet connection.
Customer information is provided when ordering on our website: shipping and billing name of the customer, contact details, payment and delivery information, e.g. credit or debit card details.
Customer information is provided when contacting our customer support team: this category includes almost the same information that is collected as orders, unique documentation in text forms, images that help to clarify customer requests.
SECTION 2 - WAYS WE COLLECT INFORMATION FROM CUSTOMER
There are two main methods we may use to collect information from customers, divided based on the level of willingness of customers:
We can collect information when you contact us, when you place an order on our website, sign up for our email newsletter, fill in a quiz, or build a member account on our website.
SECTION 3 - WAYS WE USE THE COLLECTED INFORMATION
There are two main usage of information that we may offer customers:
Aim of administrative and business activities: such customer information paves the way for us to handle your orders as a whole more easily, to reach you later on with your order details, and to provide you with a continuous summary of the order status. This is the way we aim to complete and enhance our customer experience not only with our goods, but also with our service.
Purpose of research on the basis of the customer's website and order behavior: It is important that we be able to identify the devices used while visiting our website so that we can enhance and optimize both human resources and technological support for our customers. In addition, it is also easier to check the possibility of fraud, not just on our own network, but also on the potential experience of customers, in order to make the website work well and accessible.
SECTION 4 - WAYS WE SHARE THE COLLECTED INFORMATION
Disclosure of customers’ information to third parties: this is only allowed to the extent that is necessary to run our business, to our service providers, exclusively:
- Enterprise Resource Planning (ERP) Software
- Customer Support Software
- Email Service Providers
- Credit Card Processing Companies
- Cloud Storage Providers; Tax Collection Software
and to fulfill any commitment that we may enter into with you, including your orders and where required by law or to enforce our legal rights.
The sale of customers’ information in any form of commerce is strictly forbidden here in LKH Production customer information process team.
SECTION 5 - THE TIME ALLOWED FOR US TO RETAIN CUSTOMER INFORMATION
We are only permitted to maintain customer information until it is no longer required, in particular by the end of the post-sale service (if any). In addition, it is also important that we take into account any legal responsibilities that we can incur in the provision of services, such as:
to maintain records for tax fulfilment purposes, etc. in conjunction with products and services we provide customers
other legal basis we have for using your information such as your consent, performance of a contract with you or our legitimate interests as a business.
SECTION 6 - WAYS WE SECURE CUSTOMER INFORMATION
It is our primary responsibility to protect the information of the customer after the collection and processing needed for our business. Organizational approaches and relevant technological techniques can be used, namely:
Encrypting transfers of data to or from our servers using Secure Sockets Layer (SSL) technology
Storing your information on secure servers
Encrypting payments you make on or via our website using Secure Sockets Layer (SSL) technology
Entry to your information is only given to our information management team when and where appropriate. Only the most trustworthy individuals who have been educated and briefed on the proper handling of personal information are assured.
SECTION 7 - CUSTOMERS’ RIGHTS TO THE INFORMATION COLLECTED
By placing orders with us, you reserve the following rights:
To access your information and to receive information about its use
To have your information corrected and/or completed
To have your information deleted
To restrict the use of your information
To accept information that you have given to us in a standardized, widely used and machine-readable format ( e.g. a CSV file) and the right to have the information transferred to another data controller (including a third party data controller)
To object to the use of your information
To revoke your consent to our use of your information at any time when we depend on your permission to use or process that information. Please note that, if you revoke your consent, this would not affect the constitutionality of our use and collection of your information on the basis of your consent until the date when you withdraw your consent.
Complaints to the supervisory authority
SECTION 8 - DETAIL OF CUSTOMER RIGHTS TO OBJECT TO THE PROCESSING OF YOUR INFORMATION FOR CERTAIN PURPOSES
You also reserve the following privileges by placing orders with us:
To object to the use or processing of your information where we use or process it in order to provide a service of public interest to our legitimate interests, including 'profiling' (i.e. assessing or predicting your conduct on the basis of your information) for any of these purposes; and
To object to the use or processing of your information for direct marketing purposes (including any targeting that we engage in that relates to such direct marketing).
You can also exercise your right to object to us by using or processing your information for direct marketing purposes.
Clicking on the unsubscribe link at the bottom of any marketing email we send to you and following the instructions that will appear in your browser after clicking on that connection.
SECTION 9 - SENSITIVE CUSTOMER INFORMATION
Sensitive customer information, as commonly agreed, is hereinafter referred to as information concerning an individual who reveals his or her racial or ethnic origin, political beliefs , religious or philosophic convictions or membership of a labor union, genetic information, biometric information for the purpose of uniquely identifying a person, health information or information relating to a natural person’s sex life or sexual orientation.
From the summary, we conclude that the only two aspects of customer details that can be categorized as relevant are: birthday data and skin tone preferences in your account on our website. Both details are completely voluntary and only accessed on the basis of the customer's express consent when you open an account on our site and are securely stored on our web servers for use in personalizing our interactions with you via email or on-site. Any data stored can be accessed and removed directly on your account page or by contacting us through customer service. This data is not used in any shape, type or type to make automated decisions other than to customize a website or e-mail content that we think is most important to you.
You can, under any circumstances, not give us any other sensitive customer information.
The changes may involve two key types: minor ones and major ones.
SECTION 11 - CHILDREN’S PRIVACY
As we profoundly value the privacy and security of minors online when it comes to children, please agree that we comply with the Children's Online Privacy Protection Act of 1998 (COPPA), which, in compliance with its additional regulations, preserves the privacy of children when using the Internet.
It is also contradictory to our policy material to contact or receive information from persons under the age of 18. The aim of the website is not to obtain information of any kind from individuals under that age.
It is also contradictory to our policy material to contact or receive information from persons under the age of 18. The aim of the website is not to obtain information of any kind from individuals under that age:
First, obtain the parental permission necessary to use the information immediately.
If we are unable to obtain parental permission, we will delete the information from our servers.
If you would like to notify us of our receipt of information on persons under the age of 18, please do so by sending an email to firstname.lastname@example.org.
SECTION 12 - COPYRIGHT, CREDIT AND LOGO