RETURNS AND REFUND POLICY
REFUNDS AND REPLACEMENTS
Your satisfaction is our #1 priority. For any defective products, send us an e-mail at email@example.com or reach us on Facebook Messenger with Messenger Button right down the bottom right of page for better advice. If your item meets one of the following conditions, please contact us as soon as you receive the item. We will reship your order at no cost. There is no need to return the wrong or defective item.
- Design error: wrong design compared to information provided by customers on our site.
- Bad quality: blurry image/print.
- Exceeded shipping time: If you do not receive the order within the timeframe.
- Damage during shipment.
What should you do? Contact us within 20 days since you get your items and provide us necessary information
- Your order/invoice ID
- In case you get wrong item/ damaged item please send us a picture of the item you received via email firstname.lastname@example.org or message us on Facebook Messenger with Messenger Button right down the bottom right of page.
We do not process a refund/reprint in the following cases:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address, not being at home to receive the delivery, not picking up the packages as requested); and your order did not arrive due to exceptional circumstances outside the control of Our Store (i.e. not being cleared by your country's customs, being delayed by a natural disaster, showing "delivered" in the tracking system, having been shipped into your mailbox but gotten lost).
- Item tracking information showing “returned to sender” because customers did not collect per instruction through emails or instruction of post office notice => Either 50% refund or Discount 50% for replacement order (please email for further instructions).
We do not offer exchanges/returns for size unless it is our fault for sending the wrong-size items. For other reasons like sewing or printing problems, we will take care of them all for you. Please contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorize you to do so.
Since our products are printed on demand and every order is custom made, We do not accept return if the order was not damaged during shipment or defected in production.
We can only accept cancel request which comes with a full refund in the following circumstances:
- Customer sending cancel request through emails to email@example.com or Facebook Messenger within 24 hours after order placement point of time.
- Order having been paused by the production team and customer support team having contacted customers to notify customers for further discussion and decision on order details (including adjustments on order information, the ordered item design and whether to keep or cancel your order). This means that in such case we will contact you first.
Have more questions? Contact us anytime, we're here for you 24/7.
Mail Support: firstname.lastname@example.org
Facebook Messenger Support: Facebook Messenger Button at the bottom right of page or visit facebook page LKH Production.